Airline tickets can be bought for any destination worldwide. Your trip does not have to start off in Serbia.
Passenger’s full name, travel dates and destination are required for reservations.
Airlines set the airline ticket purchase period and the Agency cannot change the reservation validity period. Reservations commonly remain valid 1 to 3 days, but sometimes the purchase must be made during the same day as reservation.
The purchase can be done by a third party on behalf of the passenger. The passenger does not need to be present at the time of purchase, but the ticket must be issued in the passenger’s name and it is non-transferable.
The fare at which the ticket is issued will be valid only if the ticket is fully used on proper dates and according to the order of coupons.
Changes of ticket dates are allowed by most companies no later than one day before the trip starts, but with charged penalty fees.
Refunds for trip cancelation are not possible for most of the airlines and only a refund of a smaller part of airport fees is allowed.
In specific situations and with appropriate medical documentation, it is possible to ask for a full refund.
Only the airline decides on the outcome.
The passengers are obliged to inform themselves and to obtain the required travel documents, as well as visas for destinations that require them.
Passenger is obliged to confirm the ticket issuance in a written form, and purchasing it they confirm that they are informed on and consent to the fare terms, as well as that information stated on the ticket is correct
In the event of any irregularities, the passenger should contact the Agency during the day on which the ticket is issued.
Tickets can be cancelled on the date of issuance without penalty fees.
On the following day, the ticket can be changed only subject to fare conditions.
Airline ticket cannot be lost; the ticket is in electronic form and can always be reprinted.
LUGGAGE
HAND LUGGAGE
Every company individually determines the amount of hand luggage you can bring in the airplane. Usually, up to 8 kg of hand luggage is allowed, a suitcase with maximum dimensions 115 cm (55x40x20). You can also bring in a smaller purse, laptop, a small camera or a smaller backpack.
It is forbidden to bring in liquids, sharp and flammable objects in hand luggage
Allowed maximum amount of liquid is 1l in individual packs each not exceeding 100ml (this regards cosmetics in special travel packs).
CHECKED BAGGAGE
For most flights, you are allowed to check in one piece of baggage weighing 20 to 23 kg for the usual economy class, or two pieces of baggage weighing 32 kg each for business class.
When purchasing the “light” fare, additional fee is charged for checked baggage as it is not included in the ticket price. In addition, dates of such tickets cannot be changed even with surcharge.
Some airlines apply the weight principle, which implies free baggage allowance of up to 30 kg for the Economy Class, or up to 40 kg for Business Class.
CHECKING IN
ONLINE CHECK IN
Most airlines have introduced the online check-in option on their websites. For the time being, this option is not possible for Montenegro Airlines flights or for shared flights, the so-called “code share” flights.
AAir Serbia introduced compulsory online check-in for passengers who purchased tickets with hand luggage only, at the “light” or the “white” fare. Passengers with such tickets who forget to check in online will be charged an additional fee for the airport check-in. This also applies to all passengers who purchased tickets for flights of low-cost companies, regardless of their baggage – Wizz Air, Ryanair, Easyjet, Norwegian etc.
The online check-in system is usually accessible 24 hours before the flight. In order to access the check-in, you should enter the reservation code from your ticket (a six-character combination of letters and numbers) or the number of e-ticket and passenger’s surname. Passport information is also required. The system guides you in a simple manner to the end of the procedure and seat selection in the airplane or you can skip that step and allow the Company to select a random seat for you. Then, you will be getting the boarding pass to your email address. You should print it and bring it with you.
If you only have hand luggage, you can proceed straight to passport control.
AIRPORT CHECK-IN
Online check-in is not compulsory for the passengers with purchased tickets that cover checked baggage, and they can check in at the airline desk at the airport.
You check in the flight with your travel document – passport and visa, if required for the country of your destination. This is when you receive the boarding pass, to board the airplane, with noted gate and seat that was assigned to you. You also receive a baggage tag.
Flight check-in desks are usually open two hours before the flight. Flight check-in is done at the desk of the airline you are traveling with, based on the flight number on your ticket.
Check-in is closed 30 to 60 minutes before the flight, depending on the airline.
Air Serbia has reduced the waiting time. Check-in desks are closed 45 minutes before the scheduled flight, and the gate is closed 20 minutes before the scheduled time of departure.
UNACCOMPANIED CHILDREN
Children aged 5 – 12 traveling unaccompanied by adults can fly accompanied by an air-hostess. In airline traffic, this type of passenger is referred to as an unaccompanied child. When reserving a ticket, you should emphasize it is intended for this type of passenger.
Child accompaniment is charged per route by the airline, and the price varies depending on the airline and the type of flight (domestic, international or intercontinental). If passengers are siblings up to 12 years of age, most airlines charge only one accompaniment. At the parents’ request, the accompaniment service can be also accepted for children over 12 years of age (up to the maximum of 17 years of age)
Reservation for unaccompanied child requires a special procedure and cannot be made via online search. Contact your agent so they can do it for you.
Children must have both parents’ consents on themselves in order to travel abroad. Certificate should be certified by a notary public.
Airlines do not accept accompaniment of children below the age of 5.
PASSENGERS WITH SPECIAL NEEDS
Airlines provide the wheelchair service free of charge, and such service can be provided to persons with reduced mobility, elderly persons and completely immobile persons and visually/hearing impaired persons.
A request for such service should be previously announced to the airline and their confirmation received in order to be sure that you will be actually getting such assistance.
Passengers who are provided with the wheelchair service have no online check-in option; they must appear at the airline desk instead, where airport staff will be waiting for the